Wednesday, April 18, 2012

Is Groupon Being Swamped by Refund Requests?

What do Groupon and accountants have in common? They're both being swamped by refund requests this week, apparently.

Groupon's customer support boasts that it gets back to customer requests within a day of filing a complaint, question, or refund request, but that's certainly not what happened when I asked for a refund earlier this week.

Nearly two days after asking for a credit on a Groupon that was getting tricky to redeem, I got this email:

"Thank you for contacting Groupon. Due to the high e-mail volume, we are running behind our normal 24 hour response time. We are battling this volume with every tool we have at our disposal and feel confident that we will emerge victorious. This victory will result in a detailed response to your email, a swift resolution of your issue and a warm feeling in your belly."

Typical Groupon. It has a message to deliver, and serves it up with a bowl of wit. However, the automated response -- supposedly fired off because my initial email was already 24 hours old -- suggests that Groupon is having a hard time keeping up with the volume of customer support requests.

It has now been 24 hours on top of the original 24 hours. I wonder if Groupon will emerge victorious after all.